Frequently Asked Questions
Frequently Asked Questions
About Our Products
How long do OzDeco decals last outdoors?
Our outdoor decals are made from premium 5–8 year outdoor-rated vinyl. For boats, we use 10-year outdoor-grade cast vinyl for maximum durability. They’re UV-resistant, waterproof, and designed to withstand Australian sun, rain, and heat without fading or peeling.
How long do OzDeco wall decals last indoors?
Our exhibition grade indoor wall decals are made using 3-year outdoor-rated vinyl (so indoors they typically last much longer). They feature a matte finish and are removable, making them ideal for interior use.
What surfaces can I apply a decal to?
Our decals bond to any smooth, clean surface — car panels, rear windows, ute trays, motorbike fairings, helmets, caravans, toolboxes, laptops, and walls. They are die-cut with no background, so they sit flush and look painted on.
Are OzDeco products made in Australia?
Yes. All products are printed and cut in-house at our Sydney, NSW workshop using professional eco-solvent and UV printing equipment.
What materials do you use?
We use premium cast and calendered vinyl films, professional eco-solvent and UV inks, and protective laminate for outdoor durability. All materials are sourced for long-lasting results in Australian conditions.
Ordering & Customisation
Do you offer custom sizes?
Yes — all products can be made to custom dimensions. Use the size selector on each product page, or contact us for a custom quote.
Can I supply my own design or logo?
Absolutely. We accept artwork in AI, EPS, PDF, SVG, or high-resolution PNG format. Please ensure designs are at least 300 DPI at print size. Send your files via our Custom Order page.
How do I place a custom order?
Visit our Custom Made page or Custom Order Guide for full details on submitting artwork, choosing sizes, and placing your order.
Shipping & Delivery
How long does shipping take?
Free Standard Letter Post: 3–8 business days. Standard Tracked Post ($6.99): 2–8 business days. Express Post: 1–3 business days. All orders are dispatched from Sydney within 2 business days. See our Shipping Information page for full details.
Do you offer free shipping?
Yes — most decals, stickers and name badges ship free Australia-wide by standard letter post. Prefer tracking? Add Standard Tracked Post for $6.99 at checkout, or spend $60+ for free tracked shipping. Every order is covered by our Arrival Guarantee — if it has not arrived within 10 business days of dispatch, we will resend it free of charge or refund you in full.
Do you ship internationally?
Yes. International orders are always dispatched with tracking and typically arrive within 7–15 business days. US customs duties are prepaid by OZ DECO — nothing to pay on arrival.
Returns & Support
What if my order arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with a photo of the issue. We will arrange a replacement or refund promptly.
Can I return a custom-made item?
Custom-made and personalised items cannot be returned unless they are faulty or incorrectly produced. Please double-check your design and sizing before ordering.
How do I contact OzDeco?
You can reach us via the Contact page or by clicking “Message Us” on any product page. We aim to respond within 1 business day.