FAQ

If you have any further enquiries that are not addressed in the Frequently Asked Questions (FAQ), suggestions or comments, you may contact us by email.

Order FAQ

How do I place an order? 

Step 1. Log in at www.ozdeco.com.au or register and log in if you are a new user:

Step 2. Choose the products you need and click “Add to cart” button. You will see them in “cart” on the top middle of the page.

Step 3. On the “cart” page, you can change the quantity of the items you are ordering, delete the order and enter a voucher code if applicable.

Step 4. Click the “Next” button to continue the order process or follow the “Continue shopping” link to make additional purchases.

Step 5. On the address page, you can use the delivery address as the billing address or put a new address.

Step 6. Choose a delivery option then payment option. If you choose PayPal as the payment option, you will be re-directed to the PayPal website to make the payment.

Please note that orders are executed only after the payment is completed.

How do I get my Tax invoice?

Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "My Account".
Paper TAX invoice also will come with your item.

Why some of the items in my shopping cart are disappeared, what happened?

Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Can I cancel or change my order once the order is confirmed?

Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

Where can I find my previous orders record?

Simply login your account, then click on "My Account", all pervious orders you have made will be shown.

Do you do back orders?

No. We do not do back orders. If your order is out of stock, we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Do you have a catalog?

Currently, No. If there is a particular item that you are interested in, please feel free to contact us and we will be happy to help you locate it.

Payment FAQ

What payment methods do you accept?

We accept PayPal (Visa, Master, American express card and bank account via PayPal), and bank deposit.

How long do I have until I have to pay for my order?

 Please pay for your order within 3 days or we may cancel your order.

Do your prices include GST?

 Yes, all our prices are GST inclusive.

How long does it take to confirm my payment?

 If you pay by PayPal using your PayPal balance, your payment will be confirmed immediately. If use PayPal eCheque payment, it will take about 2~3 working days to be confirmed in our account.
In case of bank deposit, it will take up to 2 working days. We will dispatch your order within 2 business days after confirming your payment in our account.

There is a voucher box in the checkout page, what is it and how can I get one?

From time to time we issue vouchers to our members. They usually bear values of dollar credit, discount percentage or free shipping.  If you want to receive a voucher, please subscribe to our newsletter.

Shipping & Delivery

When will you ship out my order and how long will my parcel take to arrive?

We will post most of the items on the next business day after confirming your payment. You will be notified via an email (when available with a unique tracking number) and delivery details.

Delivery times depend on the postage method selected and your location. Times shown in checkout are indicative only. In case of metro areas, it usually takes 1~5 working days according to Australia Post. If you require your item urgently, we recommend using Express Post.

Do you ship overseas?

Yes

Do you combine postage for multiple purchases?

Yes. Our system should automatically combine your postage based on our flat combined postage policy. Our combined postage policy is additional $1 per additional item/meter on top of the highest postage. If you buy $100 or more, the postage is free.

Can I pick up?

 Yes, only by appointment.

About Vinyl decals / lettering / graphic

Matte Vinyl vs. Glossy Vinyl. Why we use matte vinyl as a default option?

Choose the correct vinyl type for your project. Our default vinyl for indoor walls is matte vinyl.

Matte Vinyl

Matte vinyl was originally developed for indoor and short-term outdoor applications up to 3 years. This vinyl can easily be removed from the surface when information needed to be changed and replaced with new text.

Our default vinyl for indoor decal is matte finish for the following reasons:

• Has a smooth finish which does not glare under any type lighting.
• Has a water-based adhesive which is easily removed for up to two years. After two years, the heat of a hair dryer and some tweezers will remove the vinyl from the wall. Even after many years, the adhesive of this vinyl will not mar the wall. (Paint naturally fades in sunlight. When vinyl is removed from the wall, the paint under the vinyl could be darker than the rest of the wall because of this fading effect. This is called "ghosting".)
• This type of vinyl works great on mirrors, glass, most wall surfaces, painted or unfinished wood boards, metal, plastic, and most unglazed tile.
• Indoor durability is many years. The vinyl will only come off when it is taken off. Vinyl may dry and crack after years if subjected to direct sunlight. Outdoor durability is approximately 3 years.
• It may not adhere well to certain types of textured walls. It should work ok on knock-down or orange peel texture, but doesn't work well for finely textured walls or the hill-and-valley texture of older homes. It also doesn't adhere very well to satin paint and some types of highly glazed tiles.

Some drawbacks to matte vinyl:

It may not adhere well to certain types of textured walls. It should work ok on knock-down or orange peel texture, but doesn't work well for finely textured walls or the hill-and-valley texture of older homes. It also doesn't adhere very well to satin paint and some types of highly glazed tiles.

Glossy Vinyl

At times, glossy vinyl will be recommended for indoor use for the following reasons:

• Glossy vinyl adheres to more types of surfaces and more surface textures than the matte vinyl. An example would be high gloss or satin finish paint. It would also adhere better to glazed tiles and unfinished wood.

Some of the drawbacks to using glossy vinyl indoors are:

• Glossy vinyl glares under indoor lighting.
• Glossy vinyl is much thinner and not as forgiving during the application process. Extra care must be taken when applying glossy vinyl to your surface.
• It has a more permanent adhesive which is harder to remove from walls and may even pull paint off the wall after an extended period.

I cannot get my vinyl decal to stick on my walls. What do I do?

There are a few reasons it may not be sticking.

If your paint finish is satin or high gloss, if the paint is "Teflon", "silicone" or similar additives to make them "wash and wear", the removable matt vinyl may not stick well.  Use more pressure and hold down the decal with your finger as you pull off the transfer tape.  In this case, glossy vinyl which uses permanent adhesive,  works better than matte vinyl.

If you have recently repainted the wall, you need to wait about six weeks, especially in winter as paint drying time increases, before you can put anything on to the surface.

Your wall texture may be too bumpy, not allowing the vinyl very much "surface space" for adherence.  Avoid handing stickers. Or occasionally the stickers are not pressed on hard enough. 

What is different from others’ cheap decals?

We make decals in most expensive vinyl material with latest machines. It may look similar on screen but you can tell the difference from their feedbacks and time will prove it.

Are custom sizes available?

All decals, excluding some OEM products, are made-to-order by us and custom sizes are available on quote. Custom orders are also generally processed and posted in 1-2 working days after confirming your payment but if you require it urgently, please contact us first to ensure we can meet your timeframe.

Style, colour, size selections are up to you

When placing your order, please choose style, size and colour you’d like. If no option is specified, we will send the decal in the default style, color and size. We can also change to your custom size. Please contact us for a quote. The price is usually same to the next larger size.

Can vinyl decal be re-applied after removing from another surface?

No, when you pull the decal off of another surface, it will stretch, skew, and usually break into pieces. Furthermore, the decal will no longer be perfectly spaced and straight.

Can't find what you are looking for or dreamt up a particular idea?

Please email us the details, references, size and colour and your idea for a quote. We will always send an artwork back to you for your approval before we cut your quote.

Are there clear or white edges around lettering or graphic?

No, vinyl decals are cut from a vinyl sheet and held in position using backing paper and application tape, both of which are discarded in the application process. Nothing but your lettering will remain once applied.

All photos are representational only

They are not guaranteed to be to scale. Be sure to check measurements to make sure this is the size you want.

Are the colour samples on the web page exact matches of the vinyl I will receive?

No. Unfortunately it is hard to show accurate colors due to the varying differences of all our customers' monitors.

Stencil vs. Vinyl decal

You would use paint with a stencil to create your lettering on a wall. Most people prefer vinyl transfers because they're easier to apply and remove.

 About vouchers

From time to time, ”www.ozdeco.com.au” will offer our customers special offers or discounts. If you have received a discount coupon or code please enter the code provided at checkout. Your order total will then be adjusted to reflect your voucher. You can check the voucher under “your account”.