FAQ


If you have any further enquiries that are not addressed in the Frequently Asked Questions (FAQ), suggestions or comments, you may contact us by email.

 

Order FAQ

       How do I place an order?

       How do I get my Tax invoice?

       Why some of the items in my shopping cart are disappeared, what happened?

       Can I cancel or change my order once the order is confirmed?

       Where can I find my previous orders record?

       Do you do back orders?

       Do you have a catalog?

Payment FAQ

       What payment methods do you accept?

       Can I pay by money order or bank cheque?

       How long do I have until I have to pay for my order?

       Do your prices include GST?

       How long does it take to confirm my payment?

       There is a voucher box in the checkout page, what is it and how can I get one?

Shipping & Delivery

       When will you ship out my order and how long will my parcel take to arrive?

       Which courier do you use?

       Why do you send most items with tracking and signature and where can I track my order?

       Do you ship overseas?

       Do you combine postage for multiple purchases?

       Can I pick up?

About window films

       I’m looking to put up a privacy film that I can see out of but no one can see in.

       Can I put film in the bathroom without problem?

       Can I apply films bubble or creases free like a professional?

       I’m on your website but need a price for my window measurements; can you give me a quote?

       How can I remove a window film?

About Vinyl decals / lettering / graphic

       Matte Vinyl vs. Glossy Vinyl. Why we use matte vinyl as a default option?

       I cannot get my vinyl decal to stick on my walls. What do I do?

       What is different from others’ cheap decals?

       Are custom sizes available?

       Style, colour, size selections are up to you

       Can vinyl decal be re-applied after removing from another surface?

       Can't find what you are looking for or dreamt up a particular idea?

       Are there clear or white edges around lettering or graphic?

       All photos are representational only

       Are the colour samples on the web page exact matches of the vinyl I will receive?

       Stencil vs. Vinyl decal

About monograms

       What are monograms?

       Monogram for couples/Weddings

       Monogram for one person

About Peel & Stick vinyl stickers

       What is Peel & Stick vinyl stickers?

       Where to use?

       How to apply Peel & Stick stickers

       What is different from Vinyl decal?

About interior films

       What tools are required?

       What type of surface can the sheets be applied to?

       How can I avoid bubbles and creases?

       If you apply the film on a very smooth surface, such as glass?

       Can I apply sheets to round edges?

       Can I use interior film outdoors?

       Can I use interior films in damp areas such as bathroom?

       How can I remove the old film?

About vouchers

 

Order FAQ

 

How do I place an order? 

Step 1. Log in at www.ozdeco.com.au or register and log in if you are a new user:

Step 2. Choose the products you need and click “Add to cart” button. You will see them in “cart” on the top middle of the page.

Step 3. On the “cart” page, you can change the quantity of the items you are ordering, delete the order and enter a voucher code if applicable.

Step 4. Click the “Next” button to continue the order process or follow the “Continue shopping” link to make additional purchases.

Step 5. On the address page, you can use the delivery address as the billing address or put a new address.

Step 6. Choose a delivery option then payment option. If you choose PayPal as the payment option, you will be re-directed to the PayPal website to make the payment.

Please note that orders are executed only after the payment is completed.

 

How do I get my Tax invoice?

Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "My Account".
Paper TAX invoice also will come with your item.

 

Why some of the items in my shopping cart are disappeared, what happened?

Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

 

Can I cancel or change my order once the order is confirmed?

Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

 

Where can I find my previous orders record?

Simply login your account, then click on "My Account", all pervious orders you have made will be shown.

 

Do you do back orders?

No. We do not do back orders. If your order is out of stock, we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

 

Do you have a catalog?

Currently, No. If there is a particular item that you are interested in, please feel free to contact us and we will be happy to help you locate it.

 

Payment FAQ

 

What payment methods do you accept?

We accept PayPal (Visa, Master card and bank account via PayPal), and bank deposit.

 

Can I pay by money order or bank cheque?

We only accept money order or cheque for purchase over $300 or more. Please mail to the following address.

 Polonaiz
 P.O. Box 294
 Hornsby NSW 2077

 

How long do I have until I have to pay for my order?

 Please pay for your order within 3 days or we may cancel your order.

 

Do your prices include GST?

 Yes, all our prices are GST inclusive.

 

How long does it take to confirm my payment?

 If you pay by PayPal using your PayPal balance, your payment will be confirmed immediately. If use PayPal eCheque payment, it will take about 5~7 working days to be confirmed in our account.
In case of bank deposit, it will take up to 3 days but most of cases are confirmed within 1~2 working days. We will dispatch your order within 2 business days after confirming your payment in our account.

 

There is a voucher box in the checkout page, what is it and how can I get one?

From time to time we issue vouchers to our members. They usually bear values of dollar credit, discount percentage or free shipping.  If you want to receive a voucher, please subscribe to our newsletter.

 

Shipping & Delivery

 

When will you ship out my order and how long will my parcel take to arrive?

We will post most of the items on the next business day after confirming your payment. You will be notified via an email (when available with a unique tracking number) and delivery details.

Delivery times depend on the postage method selected and your location. Times shown in checkout are indicative only. In case of metro areas, it usually takes 1~5 working days according to Australia Post. If you require your item urgently, we recommend using Express Post.

 

Which courier do you use?

We use Australia Post eParcel / Regular Mail / Express post and Hunter Transport Group courier.

 

Why do you send most items with tracking and signature and where can I track my order?

We want to be confident that the item you purchase will be delivered. If you have paid more than $8 for postage, we will post your item by tractable eParcel.  Just click on the following link  eParcel: www.eparcel.com.au

 

Do you ship overseas?

Currently, No.

 

Do you combine postage for multiple purchases?

Yes. Our system should automatically combine your postage based on our flat combined postage policy. Our combined postage policy is additional $1 per additional item/meter on top of the highest postage. If you buy $100 or more, the postage is free.

 

Can I pick up?

 No. We found the pickup arrangement cost much time and resource.

 

About window films

 

I’m looking to put up a privacy film that I can see out of but no one can see in.

There is no film on the market that will provide privacy day and night from only one side of the glass.
A mirror privacy film can provide this solution, but ONLY under certain conditions. One side of the glass has to be considerably lighter than the other. For example, during daytime when your room is darker than outside, you can see out but passersby will not see in because of a mirror effect. But at night when your room is lighter than outside, the effect effect will be reversed.

You can use a partial obscure Window Film. Some areas are clear, some are frosted. This will not create total privacy, but will deter onlookers as they shall have to get close to the glass to see through.

 

Can I put film in the bathroom without problem?

It is safe to use in bathrooms but recommend you to avoid direct water or heat for durability. For example, if you want to apply on shower booth, put the film outside of the glass.

 

Can I apply films bubble or creases free like a professional?

If you follow our application instructions which come with your order, you can apply it bubble free like a professional. Don’t worry. Most of our customers will put the film up themselves. It is so much easier to apply than you think! Because you need to wet the sticky side of the film and the glass with soapy water, you have plenty of opportunity to position the film exactly where you want it, and reposition it even if necessary before it dries. We get regular feedback from customers telling us how simple it is. You can also check YouTube for videos on “how to apply window film”

 

I’m on your website but need a price for my window measurements; can you give me a quote?

 Sorry but custom cutting is not available. The minimum order is 1m long and you can add by 1m by increasing quantities.
For example, if you need a 5m roll, please buy 5 quantities and combine the postage.

 

How can I remove a window film?

If you are renting, it is recommend using “static cling” film which does not use adhesive at all.
or you can use removable window film which use “removable adhesive” and it is easier to remove than the permanent one.
Removing window film depends on how long the film has been on the glass, and the type of film that was used.

Typically, films are either made using PVC or PET.

PVC is a soft material which can be reheated using a hair dryer and peeled off the glass with a glass scraper. Any glue residue can be removed with soapy water and a scraper.

PET is a brittle material widely used for solar and safety film, and might be made of layers of metalized material. To remove this type of film, use a wide glass scraper and lubricate with soapy water to remove the film.

As a rule, old PET film is more difficult to remove than PVC film.

For large panes, it is best to first score the film into strips with a sharp knife. This means that you can tackle it in manageable pieces.

 

About Vinyl decals / lettering / graphic

 

Matte Vinyl vs. Glossy Vinyl. Why we use matte vinyl as a default option?

Choose the correct vinyl type for your project. Our default vinyl for indoor walls is matte vinyl.

 

Matte Vinyl

Matte vinyl was originally developed for indoor and short-term outdoor applications up to 3 years. This vinyl can easily be removed from the surface when information needed to be changed and replaced with new text.

Our default vinyl for indoor decal is matte finish for the following reasons:

  • Has a smooth finish which does not glare under any type lighting.
  • Has a water-based adhesive which is easily removed for up to two years. After two years, the heat of a hair dryer and some tweezers will remove the vinyl from the wall. Even after many years, the adhesive of this vinyl will not mar the wall. (Paint naturally fades in sunlight. When vinyl is removed from the wall, the paint under the vinyl could be darker than the rest of the wall because of this fading effect. This is called "ghosting".)
  • This type of vinyl works great on mirrors, glass, most wall surfaces, painted or unfinished wood boards, metal, plastic, and most unglazed tile.
  • Indoor durability is many years. The vinyl will only come off when it is taken off. Vinyl may dry and crack after years if subjected to direct sunlight. Outdoor durability is approximately 3 years.
  • It may not adhere well to certain types of textured walls. It should work ok on knock-down or orange peel texture, but doesn't work well for finely textured walls or the hill-and-valley texture of older homes. It also doesn't adhere very well to satin paint and some types of highly glazed tiles.

 

Some drawbacks to matte vinyl:

It may not adhere well to certain types of textured walls. It should work ok on knock-down or orange peel texture, but doesn't work well for finely textured walls or the hill-and-valley texture of older homes. It also doesn't adhere very well to satin paint and some types of highly glazed tiles.

 

Glossy Vinyl

At times, glossy vinyl will be recommended for indoor use for the following reasons:

  • Glossy vinyl adheres to more types of surfaces and more surface textures than the matte vinyl. An example would be high gloss or satin finish paint. It would also adhere better to glazed tiles and unfinished wood.

 

Some of the drawbacks to using glossy vinyl indoors are:

  • Glossy vinyl glares under indoor lighting.
  • Glossy vinyl is much thinner and not as forgiving during the application process. Extra care must be taken when applying glossy vinyl to your surface.
  • It has a more permanent adhesive which is harder to remove from walls and may even pull paint off the wall after an extended period.

 

I cannot get my vinyl decal to stick on my walls. What do I do?

There are a few reasons it may not be sticking.

If your paint finish is satin or high gloss, if the paint is "Teflon", "silicone" or similar additives to make them "wash and wear", the removable matt vinyl may not stick well.  Use more pressure and hold down the decal with your finger as you pull off the transfer tape.  In this case, glossy vinyl which uses permanent adhesive,  works better than matte vinyl.

If you have recently repainted the wall, you need to wait about six weeks, especially in winter as paint drying time increases, before you can put anything on to the surface.

Your wall texture may be too bumpy, not allowing the vinyl very much "surface space" for adherence.  Avoid handing stickers. Or occasionally the stickers are not pressed on hard enough. 

 

What is different from others’ cheap decals?

We make decals in most expensive vinyl material with latest machines. It may look similar on screen but you can tell the difference from their feedbacks and time will prove it.

 

Are custom sizes available?

All decals, excluding some OEM products, are made-to-order by us and custom sizes are available on quote. Custom orders are also generally processed and posted in 1-2 working days after confirming your payment but if you require it urgently, please contact us first to ensure we can meet your timeframe.

 

Style, colour, size selections are up to you

When placing your order, please choose style, size and colour you’d like. If no option is specified, we will send the decal in the default style, color and size. We can also change to your custom size. Please contact us for a quote. The price is usually same to the next larger size.

 

Can vinyl decal be re-applied after removing from another surface?

No, when you pull the decal off of another surface, it will stretch, skew, and usually break into pieces. Furthermore, the decal will no longer be perfectly spaced and straight.

 

Can't find what you are looking for or dreamt up a particular idea?

Please email us the details, references, size and colour and your idea for a quote. We will always send an artwork back to you for your approval before we cut your quote.

 

Are there clear or white edges around lettering or graphic?

No, vinyl decals are cut from a vinyl sheet and held in position using backing paper and application tape, both of which are discarded in the application process. Nothing but your lettering will remain once applied.

 

All photos are representational only

They are not guaranteed to be to scale. Be sure to check measurements to make sure this is the size you want.

 

Are the colour samples on the web page exact matches of the vinyl I will receive?

No. Unfortunately it is hard to show accurate colors due to the varying differences of all our customers' monitors.

 

Stencil vs. Vinyl decal

You would use paint with a stencil to create your lettering on a wall. Most people prefer vinyl transfers because they're easier to apply and remove.

 

About monograms

 

What are monograms?

Monograms are personalized a motif consisting of one or more letters and used as recognizable symbols or logos.  Monograms are purely a design aesthetic and therefore, there are no rules. It’s really up to you and what you think looks good.

The followings are just some useful tips which are widely used these days.

 

Monogram for couples/Weddings

Have you seen cakes, towels and bathrobes, etc.... married couples get monogramed initials?  Your favorite place to see monograms used will be probably at weddings. If you receive monogrammed gifts, it actually means more to you that the monograms are there than what they look like. The fact that the items have your initials on them shows that the person giving the gift not only picked it out with you in mind specially, but that they didn't wait until the last minute and just randomly pluck an item off of a shelf somewhere for you.

 

One letter - It can symbolize the first letter of a couples or families last name.
Two letters - They can symbolize two persons’ first names.
Three letters - They can stand for or a couples first and last names. For weddings, usually the order is like this:

 1. First initial is woman's first name initial

 2. Middle initial is initial of couples last name

 3. Last initial is man's first name initial

 

Monogram for one person

One letter - It is usually the first letter of the person’s first name or last name.
Two letters - They can symbolize person’s first and last name.
Three letters – It can be person’s first, middle, and last names. Or in case of first, last and middle name sequence, the person’s last name is larger and placed in the center.

 

About Peel & Stick vinyl stickers

 

What is Peel & Stick vinyl stickers?

Our Peel & Stick vinyl stickers are full/multiple/mono colour-printed on durable white or clear vinyl. Sometimes they have white or clear edges in case of complex or small designs. They are one of the most ever popular ways of decorating walls at a small cost because they are factory made.

 

Where to use?

Walls and widows and anywhere the surface is reasonably smooth.

Decorate homes, offices, schools and anywhere you can imagine decorating or hiding defective areas.  It is much more economical, easy and fun than paint, wallpaper or stencils.

 

Application? Easy! Just Peel and Stick!

Please be sure to test for the delicate areas, such as old painted walls, before application.

 

How to remove? Easy?

Get tired? Time to change? Simply peel up an edge and slowly peel straight back, not up. If you are removing it from a delicate surface, a hair dryer will be helpful. It will soften it up and make the removal easier. Any adhesive leftovers can be cleaned off with water in case of eco-friendly vinyl or turpentine or an alcohol-based solvent. 

 

How to apply Peel & Stick stickers

Where applicable, the stickers are coded with letters making it clear which pieces are to be applied first, for instance, A, B then C... and so on. It also indicates which sections joins together, for instance, A to A, B to B and so on. Where there is no order, always apply the main piece first, moving on to the smaller pieces later.

 

What is different from Vinyl decal?

Peel & Stickers are printed on white or clear vinyl, and then edges are cut by computer. Some small and thin parts have clear or white edges. They can express many colours in a sticker while the printed colour also may peel off or fade as time goes on.
Vinyl decals are not printed but just cut from Vinyl so there are no white or clear edges. They are more durable than Peel & Stick stickers.

Most of peel & stick stickers are factory made so they are cheaper in cost while most of the Vinyl decals are made to order.

 

About interior films

 

What tools are required?

A snap-off cutter, a ruler, a measuring tape, a pencil and a plastic squeegee/scraper will be required.  You can buy a squeegee from a crafts store or a hardware store. You can use a hard card or a square wooden block wrapped with carpet as an alternative.

 

What type of surface can the sheets be applied to?

The surface should be even, free of dust and grease; untreated wood should be pre-treated with a base coat (sealing primer / acrylic base).

 

How can I avoid bubbles and creases?

The detailed application instructions come together with your product. The best way is to remove only a part of the back paper, to position the sheet and then, using a squeegee, pressing the sheet from the centre of the sheet to the sides. If the sheet has been positioned incorrectly, it can be pulled off again and corrected.  If there are bubbles, just prick it with a needle. They will be gone without trace.

 

If you apply the film on a very smooth surface, such as glass?

Use wet application method as the window application method. Please request us to send the window film application instructions together.

 

Can I apply sheets to round edges?

You can try it using a hair drier to heat up the sheet and pull it into the rounded edges. You may need additional adhesive primer and some trial and error.

 

Can I use interior film outdoors?

No recommended. Interior films are made for indoor use. It will only stand up to 3 years outdoors, depending on the weather conditions.

 

Can I use interior films in damp areas such as bathroom?

Yes. They are vinyl and have no problem with dampness. But avoid direct water if possible as adhesive power at edges may be affected.

 

How can I remove the old film?

Interior films use permanent self-adhesive and may leave residue when they are removed. Simply peel it off, starting at a corner. The film will be more easily removed in a heated state using a hair dryer. Any adhesive residue can be removed by a magic sponge or similar after soaking with soapy solution.

 

About vouchers

From time to time, ”www.ozdeco.com.au” will offer our customers special offers or discounts. If you have received a discount coupon or code please enter the code provided at checkout. Your order total will then be adjusted to reflect your voucher. You can check the voucher under “your account”.